ITSM BA and Program Manager

Job Locations US-Chicago


Revantage is a Blackstone Company that provides a highly skilled employee base, best-in-class processes, and state-of-the-art technology to multiple Blackstone real estate portfolio companies. Sectors include Hospitality, Industrial, Multi-Family, Office, Retail, Senior Housing, and Manufactured Homes. 


Revantage, headquartered in Chicago, is one of three global offices that includes Revantage Asia and Revantage Europe.  



Creating a culture that inspires change and momentum require the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry. The culture at Revantage is built on our shared core values and commitment to be: 

  • Achievers – We expect high standards for ourselves and enable the success of our teams 
  • Enthusiasts  We face challenges with optimism and believe anything is possible 
  • Leaders  We commit to continuously improve our performance 
  • Learners – We learn from our challenges and successes 
  • Partners  We deliver value and positive impact to our partners  


Revantage’s IT Operation teams is at the beginning of its journey towards developing strong ITSM capabilities and maturity. This role will directly interface with and assist the SVP of IT Operations to create the vision, strategy, design and ultimately the execution and rollout of these processes and underlying technology capabilities utilizing the ServiceNow platform. 


  • Assist in the development and design of the roadmap and strategy for ITSM capability development and maturation.   
  • Act as a discussion partner and co-innovator on all related ITSM process developments.  
  • Build and write Epics and User Stories to enable the ServiceNow development team to code and configure the underlying technology to enable and deliver on desired outcomes 
  • Provide leadership and guidance on all aspects related to ITSM capability development and maturation for Revantage IT including, but not limited to, Requirements Analysis and design, writing Epics and User Stories and performing end user acceptance training.Work with our Portfolio Companies and Technology leaders to define strategic and tactical requirements of the organization to fulfill the business needs. 
  • Act as a Program/Project manager to drive enabling/supporting teams to produce needed deliverables 
  • Serve as an “evangelist” for general ITIL concepts, ITSM growth and new process instnatioation, and enlist support and followership for our end users and supporting departments 




  • Minimum 7 of years experience  
  • IT Process Design expertise and experience 
  • ITSM expertise and experience in designing and deploying the ITSM processes and underlying technology supporting it 
  • Strong knowledge of ITIL concepts and their pragmatic application 
  • The ability to communicate to diverse sets of IT personnel at differing levels from front line individual contributors to executives 
  • The ability to enlist “followership” from multiple departments and customer bases 
  • Strong knowledge and proven experience with Organizational Change Management 
  • Strategic planning and the ability to translate vision into objectis, milestones, project deliverables, etc. 
  • Strong relationship development skills 
  • Understanding the needs for and the ability to deliver upon “consumerizing” corporate end users’ experience with IT 
  • Strong written and verbal communication that flexes to the audience’s needs and levels 
  • Prior experience implementing change management, asset management, customer portal, request management, etc in ServiceNow and across IT teams and customer/business teams 


  • Bachelor's degree in related field   


  • Competitive salary, overall compensation, and 401(k) 
  • Work-life balance offerings include: 
    • Remote work policy 
    • Productivity Hours – weekly meeting-free work time 
    • Bi-weekly Summer Fridays 
  • In-house and external learning & development opportunities 
  • Generous health insurance and wellness benefits 

EEO Statement 

Our company is proud to be an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and/or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email 


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